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Privacy Policy

Privacy Policy for Converza Technologies

 

This statement was last updated on September 18, 2025.
 
 information when you use our website and our AI-powered Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. What Information We Collect
We collect information in three main categories:

  • Client Information: When you (our business client) register for our Service, we collect personal information necessary to create and manage your account. This may include:

    • Your name, email address, and phone number.

    • Your company name and business address.

    • Billing and payment information (processed by our third-party payment gateways).

  • End-User Data: Our AI agents interact with your customers ("End-Users") on your behalf. In the course of providing our Service, we may process personal information about your End-Users. This data is provided by the End-User during their interaction with our voice or SMS agents and may include:

    • Names, phone numbers, and email addresses.

    • Appointment details, queries, or other information they voluntarily provide.

    • Note: You, our Client, are the data controller for this End-User Data. We act as a data processor on your behalf.

  • Usage Data: We automatically collect information when you visit our website or use our Service, such as:

    • Your IP address, browser type, and operating system.

    • Pages you visit on our site and the time spent on those pages.

    • Data related to your use of the Service, such as call durations and message volumes (metadata).

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To Provide and Maintain the Service: To create your account, provide the AI agent services, process transactions, and manage your subscription.

  • To Communicate With You: To send you service updates, security alerts, support messages, and administrative information.

  • To Improve Our Service: To analyze usage patterns, troubleshoot issues, and for research and development to improve the functionality and intelligence of our AI agents. Any data used for AI model training is anonymized or aggregated.

  • For Security and Compliance: To prevent fraud, enforce our Terms and Conditions, and comply with our legal obligations.

3. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:

  • With Third-Party Service Providers: We may share information with vendors who perform services for us, such as cloud hosting (e.g., Amazon Web Services), payment processing (e.g., Stripe), and analytics services. These providers are contractually obligated to protect your information.

  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cross-Border Disclosure of Information
Some of our third-party service providers (such as cloud hosting) may be located or have servers located overseas. When we disclose personal information to overseas recipients, we take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and Australian privacy laws.
5. Data Security
We take reasonable administrative, technical, and physical security measures to protect your personal information from loss, theft, misuse, and unauthorized access or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights: Access and Correction
Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you.

  • Request that we correct any information that is inaccurate, out of date, or incomplete.

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
9. Contact Us & How to Make a Complaint
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

If you believe we have breached the Australian Privacy Principles, please contact us with your complaint. We will investigate the issue and attempt to resolve it. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

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